This is one of my favourite clips. Ever.
Which goes to show that self-righteousness is probably the world’s biggest communication barrier.
Some other thoughts on listening…
Don’t:
finish sentences
check your phone (note to self)
change the topic to get to the one you want to talk about
look over their shoulder to see who else is here
talk to the chest. Ever.
interrupt
Do:
respect personal space
be curious
ask questions
give feedback